These Terms of Service ("Terms") govern your access to and use of the website, products, waitlists, audits, consultations, advisory services, implementation services, applications, dashboards, APIs, integrations, agents, workflows, and related services provided by GENAIMA AI LTD, a company registered in England and Wales with company number 17138081 and registered office at 41 The Warren, Hounslow, England, TW5 0JW ("Genaima," "we," "us," or "our").
By accessing or using our website or services, you agree to these Terms.
If you do not agree to these Terms, you must not use our services.
If you use our services on behalf of a company, organisation, or other legal entity, you confirm that you have authority to bind that organisation. In that case, "you" and "your" refer to that organisation.
1. Our services
Genaima provides AI transformation, advisory, implementation, automation, and business infrastructure services.
Our services may include:
- AI readiness audits and strategy sessions;
- workflow and operations analysis;
- AI implementation and automation consulting;
- custom AI systems and internal tools;
- business dashboards, agents, and workflow layers;
- integrations with third-party tools, documents, CRMs, communication systems, project management systems, analytics tools, and other business platforms;
- Genaima Omni, Maya, or other Genaima product experiences;
- waitlists, pilots, beta access, and early product trials;
- technical support, onboarding, and related professional services.
We may modify, improve, suspend, or discontinue parts of our website or services from time to time.
For paid services, the specific scope, fees, timelines, deliverables, responsibilities, and support commitments will usually be set out in a separate proposal, order form, statement of work, master services agreement, or similar written agreement.
If there is a conflict between these Terms and a separate written agreement signed or accepted by both parties, the separate written agreement will control for the relevant services.
2. Who may use our services
You may use our services only if:
- you are legally able to enter into a binding agreement;
- you are using the services for lawful purposes;
- you have authority to act on behalf of any organisation you represent;
- your use complies with these Terms and all applicable laws.
Our services are primarily intended for business and professional use.
3. Your responsibilities
You agree to:
- provide accurate, complete, and up-to-date information;
- use our website and services only for lawful purposes;
- cooperate reasonably during audits, onboarding, implementation, and support;
- provide timely access, materials, approvals, and information needed for service delivery;
- maintain the confidentiality of project-related communications and materials;
- ensure that any data, files, systems, or accounts you provide or connect are lawful for you to use and share;
- review and validate AI-assisted outputs before relying on them;
- ensure appropriate human oversight for decisions that may affect people, finances, employment, legal rights, health, safety, or business-critical operations.
You are responsible for your own business decisions and for how you use our services, outputs, recommendations, automations, and deliverables.
4. Accounts, credentials, and connected systems
Some services may require accounts, credentials, API keys, OAuth access, service accounts, or connections to third-party systems.
You are responsible for:
- keeping login details, access credentials, and API keys secure;
- ensuring that only authorised users access the services;
- controlling permissions in your connected systems;
- promptly notifying us of any suspected unauthorised access or security issue;
- ensuring that connected tools and accounts are lawfully connected.
We are not responsible for issues caused by inaccurate information, misconfigured permissions, unauthorised access caused by your failure to protect credentials, or changes in third-party tools outside our control.
5. Acceptable use
You must not use our website or services to:
- violate any law, regulation, or third-party right;
- process personal data without appropriate rights, notices, permissions, and lawful basis;
- infringe intellectual property, privacy, confidentiality, data protection, or publicity rights;
- upload or transmit unlawful, harmful, abusive, discriminatory, deceptive, or fraudulent content;
- gain or attempt to gain unauthorised access to systems, data, networks, accounts, or infrastructure;
- interfere with, disrupt, overload, or compromise our systems or services;
- bypass, disable, or test security controls without our prior written consent;
- reverse engineer, decompile, copy, or extract source code, models, prompts, workflows, or proprietary methods except where permitted by law;
- use our services to build a competing product or service using our confidential information, non-public materials, or proprietary outputs;
- use AI outputs as the sole basis for decisions with legal, employment, financial, health, safety, or similarly significant effects without appropriate human review;
- use the services in a way that creates security, legal, regulatory, reputational, or operational risk for Genaima, our customers, or third parties.
We may suspend or restrict access if we reasonably believe your use violates these Terms, creates risk, or may harm the integrity or security of our services.
6. Customer data
"Customer Data" means any data, content, files, prompts, documents, records, communications, business information, credentials, system access, configuration information, or other material that you or your authorised users provide, upload, connect, submit, or make available to us.
As between you and Genaima:
- you retain ownership of Customer Data;
- you are responsible for the accuracy, legality, quality, and appropriateness of Customer Data;
- you confirm that you have all rights, permissions, notices, consents, and lawful bases required for us to process Customer Data as part of the services;
- you grant us the limited right to access, use, process, transmit, store, copy, configure, and display Customer Data only as needed to provide, secure, support, improve, and operate the services, comply with law, and fulfil our contractual obligations.
Unless separately agreed in writing, we do not use Customer Data submitted through customer environments to train third-party foundation models for general use.
We may use aggregated, anonymised, or de-identified information to understand service performance, improve our methods, and develop better systems, provided it does not identify you, your users, or your confidential business information.
7. Data protection
Each party agrees to comply with applicable data protection laws.
Where we process personal data as a controller, our Privacy Policy applies.
Where we process personal data on your behalf as a processor, the relevant data processing agreement will apply. If no data processing agreement has been signed and one is required by law, both parties agree to work in good faith to put one in place.
You are responsible for determining whether the services are appropriate for your intended use, risk profile, sector, data types, and compliance obligations.
8. AI-assisted outputs
Our services may use artificial intelligence, machine learning, automation, retrieval, orchestration, or related technologies to generate drafts, summaries, classifications, reports, recommendations, workflows, actions, or other outputs ("Outputs").
You understand and agree that:
- Outputs may be inaccurate, incomplete, outdated, biased, or unsuitable for your specific context;
- Outputs may not be unique;
- similar outputs may be generated for other users;
- Outputs should be reviewed by an appropriately qualified human before use;
- you are responsible for decisions made using Outputs;
- you must not rely on Outputs as legal, medical, financial, tax, accounting, employment, or professional advice unless expressly agreed in writing;
- you must apply appropriate human review before using Outputs in decisions that may significantly affect individuals, customers, employees, finances, compliance, safety, or business-critical operations.
Genaima provides tools and assistance. We do not replace your responsibility for business judgement, governance, compliance, or final decision-making.
9. Third-party services and integrations
Our services may connect to or depend on third-party platforms, APIs, software, tools, models, hosting providers, analytics providers, communication tools, authentication systems, productivity platforms, or other external services.
If you choose to connect a third-party service, you authorise us to access and exchange relevant data with that service as needed to provide the services.
Your use of third-party services may be governed by their own terms, policies, and privacy notices.
We are not responsible for third-party services, outages, changes, errors, security incidents, or data practices outside our reasonable control, except where required by law or expressly agreed in writing.
10. Fees and payment
Fees, billing terms, payment dates, expenses, taxes, and deliverables for paid services will be set out in the applicable proposal, invoice, order form, statement of work, or written agreement.
Unless otherwise stated in writing:
- fees are exclusive of applicable taxes;
- invoices are payable within 14 days of the invoice date;
- fees are non-refundable once work has started or access has been provided;
- late payment may result in paused work, suspended access, interest, recovery costs, or termination of services;
- you are responsible for third-party costs, subscriptions, licences, tools, cloud costs, model usage, or integration fees unless we expressly agree otherwise.
11. Waitlists, pilots, and beta services
From time to time, we may offer waitlists, early access, pilots, previews, prototypes, beta services, or experimental features.
These may be incomplete, changed, limited, suspended, or discontinued at any time.
Joining a waitlist does not guarantee access to any final product.
Beta or pilot services are provided for testing, evaluation, and feedback unless otherwise agreed in writing. They should not be used for business-critical operations without appropriate safeguards and written agreement.
12. Intellectual property
All rights, title, and interest in our website, brand, content, software, systems, designs, workflows, templates, prompts, methods, documentation, models, interfaces, processes, know-how, and related intellectual property remain owned by Genaima or our licensors.
These Terms do not transfer ownership of Genaima intellectual property to you.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to use the services for your internal business purposes or as otherwise agreed in writing.
As between you and Genaima:
- you retain ownership of Customer Data;
- we retain ownership of our pre-existing materials, software, systems, methods, frameworks, templates, prompts, tools, know-how, and generic improvements;
- ownership or licensing of custom deliverables will be governed by the relevant proposal, order form, statement of work, or written agreement;
- unless otherwise agreed in writing, we grant you a non-exclusive licence to use paid deliverables created specifically for you for your internal business purposes, subject to full payment of applicable fees.
13. Feedback
If you provide feedback, suggestions, ideas, feature requests, or recommendations, you allow us to use them without restriction or compensation.
We may use feedback to improve our services, products, systems, processes, and business.
14. Confidentiality
Each party may receive confidential information from the other party.
"Confidential Information" means non-public business, technical, financial, operational, product, customer, strategic, security, or other information that is marked confidential or should reasonably be understood to be confidential.
Each party agrees to:
- use the other party's Confidential Information only for the purpose of the relationship;
- protect it using reasonable care;
- not disclose it to third parties except to personnel, contractors, advisers, or service providers who need to know it and are bound by appropriate confidentiality obligations.
Confidential Information does not include information that:
- is public through no fault of the receiving party;
- was already lawfully known without confidentiality obligations;
- is received lawfully from a third party without confidentiality obligations;
- is independently developed without using the other party's Confidential Information.
A party may disclose Confidential Information where required by law, regulation, court order, or competent authority, provided it gives notice where legally permitted.
15. Security
We use reasonable technical and organisational measures designed to protect systems and data.
However, no digital system is completely secure. You are responsible for using the services responsibly, configuring access permissions carefully, protecting credentials, and maintaining appropriate backups and internal controls.
16. Service availability and support
We aim to provide reliable services, but we do not guarantee that our website, products, integrations, or services will always be uninterrupted, error-free, secure, or available.
Support commitments, service levels, response times, and maintenance arrangements only apply where expressly agreed in a written agreement.
We may perform maintenance, updates, improvements, or emergency fixes that temporarily affect service availability.
17. Warranties and disclaimers
For paid professional services, we will perform the services with reasonable skill and care.
Except as expressly stated in these Terms or a separate written agreement, our website and services are provided on an "as is" and "as available" basis.
To the maximum extent permitted by law, we do not guarantee that:
- the services will meet every requirement or expectation;
- the services will be uninterrupted, error-free, or always available;
- AI-assisted Outputs will be accurate, complete, unique, lawful, or suitable for your intended use;
- third-party services or integrations will remain available or unchanged;
- any specific business, financial, operational, or commercial outcome will be achieved.
Nothing in these Terms limits any rights that cannot lawfully be excluded.
18. Indemnity
You agree to indemnify and hold harmless Genaima, its directors, employees, contractors, affiliates, and advisers from and against claims, losses, liabilities, damages, costs, and expenses arising out of or related to:
- your breach of these Terms;
- your unlawful use of the services;
- your Customer Data;
- your connected systems or third-party accounts;
- your use of Outputs;
- your violation of any law, regulation, or third-party right.
19. Limitation of liability
Nothing in these Terms excludes or limits liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation;
- any liability that cannot lawfully be excluded or limited.
Subject to the above, Genaima will not be liable for:
- indirect, incidental, special, punitive, or consequential loss;
- loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data;
- loss caused by third-party services, customer systems, incorrect Customer Data, unauthorised access caused by your failure to protect credentials, or your reliance on unreviewed AI Outputs.
Subject to the above, our total aggregate liability arising out of or in connection with these Terms or the services will not exceed the fees paid or payable by you to Genaima for the affected services in the 12 months before the event giving rise to the claim.
If no fees were paid, our total aggregate liability will not exceed £100.
20. Suspension and termination
We may suspend or terminate your access to the services if:
- you breach these Terms;
- you fail to pay undisputed fees when due;
- your use creates legal, security, operational, or reputational risk;
- we are required to do so by law or a competent authority;
- continuing to provide the services becomes impractical or commercially unreasonable.
You may stop using our website or unpaid services at any time.
For paid services, termination rights and notice periods will be set out in the relevant written agreement.
After termination:
- your right to use the relevant services ends;
- outstanding fees remain payable;
- each party must continue protecting Confidential Information;
- Customer Data will be returned, deleted, archived, or retained as set out in the relevant agreement, data processing agreement, or applicable law;
- terms that should reasonably survive termination will continue, including confidentiality, intellectual property, payment, disclaimers, liability, indemnity, and governing law.
21. Publicity
We will not use your name, logo, or brand in public customer lists, case studies, announcements, or marketing materials without your prior consent, unless otherwise agreed in writing.
22. Changes to these Terms
We may update these Terms from time to time.
When we make changes, we will update the "Last updated" date on this page.
Your continued use of our website or services after changes become effective means you accept the updated Terms.
If you are using paid services under a separate written agreement, changes to these public Terms will not override that agreement unless expressly stated.
23. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the services, except that either party may seek urgent injunctive or equitable relief in any court of competent jurisdiction.
24. Contact us
GENAIMA AI LTD
Company number: 17138081
Registered office: 41 The Warren, Hounslow, England, TW5 0JW
Email: hello@genaima.ai