# Terms of Sale — Genaima AI Last updated: October 2, 2026 ## Who these terms cover These terms apply when you buy services from Genaima AI Ltd ("Genaima AI", "we") — a company registered in England & Wales, company no. 17138081, registered office 41 The Warren, Hounslow, TW5 0JW, United Kingdom — and pay us, including through an invoice or payment link sent by Stripe. We sell to businesses. If you and Genaima AI have signed a proposal, statement of work or agreement, that document governs the work and takes precedence over these terms wherever the two differ. Ownership of deliverables, confidentiality and data handling are set out in that document. ## What we sell Scoped AI implementation work: workflow pilots, AI agents and automation, integrations with your existing systems, web products, and ongoing support and monitoring for what we build. Each piece of work is set out in a written proposal that lists the deliverables, what is out of scope, the fee, the payment schedule and the acceptance criteria. There is no self-service checkout on genaima.ai; you pay only for work you have agreed to in writing. ## Prices, currency and tax Every fee is fixed in writing before work begins, in the proposal or on the invoice. Fees are quoted in pounds sterling (GBP) or US dollars (USD) unless your proposal names another currency, and every invoice states its currency. Fees exclude VAT and other taxes, which we add where the law requires. Vendor costs that your proposal lists as billed separately, such as AI model usage, hosting or third-party software, are charged as the proposal describes. ## How you pay We send an invoice or a payment link by email. You pay on a secure page hosted by Stripe, our payment provider, by card or by another method that page offers, such as bank transfer. Invoices are due within 14 days of issue unless your proposal sets a different schedule. Where a proposal asks for a deposit or stage payments, work on each stage starts once its payment has cleared. Monthly support plans are billed in advance at the start of each month, by invoice or by automatic card payment if you choose it, until the plan is cancelled under our [Refund & Cancellation Policy](https://genaima.ai/refund-policy). ## Payment security You enter card details on Stripe's payment page, not on genaima.ai. Stripe is certified to PCI DSS Level 1, the highest standard in the card industry, and we never see or store your full card number. Card payments appear on your statement as "GENAIMA AI". How Stripe handles payment data is described in our [Privacy Policy](https://genaima.ai/privacy-policy#payments). ## Late payment If an invoice becomes overdue we remind you first. If it stays unpaid, we may pause work until it is settled, and we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. ## How we deliver Services are delivered remotely, in the stages and on the review dates set out in your proposal. Software, documentation and access to hosted systems are delivered electronically; nothing is shipped. A deliverable is accepted when it meets the acceptance criteria in the proposal, or if you have not told us of a specific shortfall within 10 business days of delivery. If it falls short, tell us what is missing and we fix it at no extra cost. Changes to the scope are agreed in writing, with any extra fee, before the extra work begins. ## Refunds and cancellation When you can cancel, what is refunded and how to ask are set out in our [Refund & Cancellation Policy](https://genaima.ai/refund-policy), which forms part of these terms. ## Questions about a charge If you think a charge is wrong, email hello@genaima.ai with the invoice number before contacting your bank. We reply within two business days and correct any error on our side. If you dispute a charge with your card issuer, we provide the proposal, invoice and delivery records to Stripe so the dispute can be decided. ## Liability Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Otherwise, our total liability for any piece of work is limited to the fees you paid for that work, and we are not liable for indirect or consequential loss, or for loss of profit, revenue or data. ## Changes We may update these terms; the current version always lives at this page with the date above. The version in force when you accept a proposal or pay an invoice applies to that work. ## Governing law These terms, and any dispute arising from them, are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. ## Contact Questions about these terms or a payment: hello@genaima.ai, or WhatsApp +44 7346 814723 (https://wa.me/447346814723). --- - Canonical page: https://genaima.ai/terms-of-sale - More: [Home](https://genaima.ai/) · [Pricing & scope](https://genaima.ai/pricing) · [Contact](https://genaima.ai/contact) · [Refund & Cancellation Policy](https://genaima.ai/refund-policy) · [Privacy Policy](https://genaima.ai/privacy-policy) · [Terms of Service](https://genaima.ai/terms-of-service)